Handle customer support automatically, without adding headcount
Your support team is drowning in questions your documentation already answers. We build AI support systems that resolve common queries instantly, escalate the complex ones intelligently, and get smarter with every ticket.
The problems that bring clients to us
These are the three most common situations we hear from businesses before they commission a custom solution.
Your team answers the same 20 questions every day
Pricing, refund policy, how to reset a password — your team has answered these 10,000 times. Every repetitive ticket is time not spent on the customer who genuinely needs a human.
Response times are killing your reviews
Customers waiting 24 hours for an answer they could have gotten in 30 seconds. A one-star review doesn't say 'the product was fine but the support was slow' — it just says one star.
Support costs scale linearly with customers
Every new customer adds cost. Your current system has no leverage. As you grow, the support headcount grows with it — and that math doesn't work for profitability.
What We Build
AI support that resolves, escalates, and learns
We train a support AI on your documentation, product knowledge base, and historical tickets. It handles the high-frequency queries instantly and hands off to the right human with full context when it can't — so no customer ever feels like they hit a dead end.
What's included
- AI chatbot trained on your documentation and past ticket history
- Intelligent ticket routing to the right team member or department
- Automated resolution for high-frequency query types
- Seamless human escalation with full conversation context preserved
- CSAT scoring on every resolved interaction
- Weekly report: unresolved query gaps and AI confidence coverage
What we scope engagements like this to achieve
- 68%
- Ticket deflection rate
- 4×
- Faster first response time
- $180K
- Annual support cost reduction
- 4.8
- Average CSAT score
Illustrative targets based on projects of this scope — we'll set the real numbers for your business in the discovery call, not after signature.
Industries we serve
Tech stack
Compliance standards
What businesses ask us before they start
Will this work with our existing Zendesk or Intercom?
Yes. We integrate the AI layer on top of your existing help desk. The AI handles routing and resolution; your agents see the same Zendesk/Intercom interface they use today.
How do we make sure it gives accurate answers?
We use a RAG (Retrieval-Augmented Generation) architecture — the AI pulls answers from your specific documentation, not the open internet. We also set confidence thresholds: below a certain confidence level, it escalates to a human rather than guessing.
What happens when it genuinely can't answer?
The customer gets a smooth handoff to a human agent, who sees the full conversation and the AI's confidence reasoning. The customer never has to repeat themselves.
How do we keep the knowledge base updated?
We build a simple admin interface where your team can add, edit, and remove knowledge articles. The AI re-indexes within minutes of any change.
How long does this take to deploy?
For a standard integration with an existing help desk, 3–5 weeks. For a custom-built AI support system from scratch, 6–8 weeks.
Ready to stop doing this manually?
The first call is with a senior engineer — not a sales rep. We'll review your situation and tell you honestly whether custom software is the right solution, what it would take to build, and whether we're the right team for it.
US · CA · UK · Response within 8 business hours