Let clients track their own projects — stop fielding status emails
Your account managers spend a third of their week answering 'what's the status?' We give every client a branded portal where they can see exactly where their project, order, or case stands — without picking up the phone.
The problems that bring clients to us
These are the three most common situations we hear from businesses before they commission a custom solution.
Your account managers are status-update machines
A third of their day is answering emails and calls that could be self-served. That's 13 hours per week per manager on admin that generates zero revenue and could be eliminated with a login page.
Clients chase invoices your team has already sent
'I never got it.' 'I thought it was included.' 'Can you resend?' Three emails that shouldn't exist. A portal with an invoice tab and a payment button ends every one of those conversations.
Document handover is a shared Drive disaster
Shared folders, version confusion, expired links, files in the wrong folder. Your clients form opinions about your competence from how organised your file management is. Shared Drive fails that test.
What We Build
A branded client portal that keeps projects transparent
We build a portal your clients actually use because it gives them exactly the information they need — project status, documents, invoices, and a direct line to your team — without email, without hunting through Drive.
What's included
- Branded portal with your company identity and domain
- Project and order status with milestone visibility for clients
- Document upload, download, and versioning with access controls
- Integrated invoice view with online payment button
- Direct messaging thread — conversation stays in context
- Role-based access: clients see only their own work
What we scope engagements like this to achieve
- 60%
- Fewer status-update emails
- 3 hrs/wk
- Saved per account manager
- 4.9/5
- Client satisfaction score
- 22%
- Reduction in payment disputes
Illustrative targets based on projects of this scope — we'll set the real numbers for your business in the discovery call, not after signature.
Industries we serve
Tech stack
Compliance standards
What businesses ask us before they start
Can clients log in with Google or Microsoft instead of a password?
Yes. We support SSO via Google, Microsoft 365, and LinkedIn. For enterprise clients, SAML-based SSO with their corporate identity provider is also supported.
Can different clients see different features?
Yes. Portal features are configurable by client tier. A high-value retainer client sees detailed project dashboards and a direct chat. A one-off project client sees the basics.
Can we white-label this with our domain and branding?
Yes. The portal runs on your own domain (portal.yourcompany.com), uses your brand colours, logo, and typography, and contains no reference to SwordTechLabs.
What happens when a project moves to a new phase?
Status updates are triggered by your internal project management tool or manual status changes in your admin panel. Clients get an email notification and the portal reflects the new status immediately.
How long does this take to build?
A standard client portal with project tracking, document management, and invoicing takes 6–8 weeks. Additional features like real-time messaging or deep PM tool integration typically add 2–3 weeks.
Ready to stop doing this manually?
The first call is with a senior engineer — not a sales rep. We'll review your situation and tell you honestly whether custom software is the right solution, what it would take to build, and whether we're the right team for it.
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