Turn every chat enquiry into a qualified lead
Most enquiries die in a reply queue. We build the complete chat flow — WhatsApp, website chat, and Instagram DMs — that captures, qualifies, and routes every conversation into your CRM before the lead goes cold.
Where enquiries actually go to die
These are the four places we consistently find leads leaking out of a business before they ever reach a sales conversation.
Enquiries land, then wait
A message comes in on WhatsApp and sits in a queue until someone has a free minute. By the time it's answered, the lead has already messaged a competitor who replied faster.
One channel, no unified view
WhatsApp runs from someone's phone, the website chat widget is a separate tool, Instagram DMs are a third inbox nobody checks consistently. No one sees the whole picture.
No qualification before a human gets involved
Sales reps spend their morning replying to 'just browsing' messages instead of the three conversations that were actually ready to buy.
Conversations disappear, no CRM trail
A chat closes and the context goes with it — no record of what was asked, what was promised, or who the lead actually was by the time they reach a sales call.
The complete chat flow, not just a chatbot
Five stages, one system — from the moment someone messages you to the moment they're a qualified lead in your CRM.
Capture
WhatsApp Business API, your website chat widget, and Instagram or Messenger DMs all land in a single conversation layer — not three disconnected inboxes.
Qualify
An AI chatbot trained on your catalog, pricing, and FAQs asks the questions your sales team would ask first, and answers instantly instead of making the lead wait.
Route
A conversation that shows real buying intent triggers an instant alert to the right person. Everything else queues with full context — nothing sits unread.
Sync
Every conversation, contact, and qualifying answer is pushed to your CRM automatically. No one is copy-pasting a chat transcript into a spreadsheet.
Nurture
Leads who aren't ready yet get scheduled, compliant follow-up through approved WhatsApp templates — instead of falling out of the pipeline entirely.
What We Build
Every enquiry captured, qualified, and in your CRM automatically
This isn't a widget dropped onto your website. It's the infrastructure that sits between a customer typing a message and a salesperson picking up a qualified lead.
What's included
- Official WhatsApp Business API setup via Meta Cloud API, with Business Verification and green-tick support
- AI chatbot trained on your catalog, FAQs, and qualifying questions for an instant, accurate first response
- Website chat widget and Instagram/Messenger DMs unified into the same conversation and lead pipeline
- Lead scoring logic that hands a conversation to a human the moment it shows real buying intent
- Two-way CRM sync — HubSpot, Salesforce, Zendesk, or whatever you already run — so no lead sits outside your pipeline
- Compliant messaging within WhatsApp's rules: opt-ins, approved templates, and the 24-hour window handled automatically
What we scope engagements like this to achieve
- <30 sec
- Average first response time
- 100%
- Enquiries logged in your CRM, no exceptions
- 24/7
- Coverage without a night shift
- 0
- Leads answered from someone's personal phone
Illustrative targets based on projects of this scope — we'll set the real numbers for your business in the discovery call, not after signature.
Industries we serve
What businesses ask before they start
Is this just a chatbot, or does it actually replace our lead-response process?
It's built to be the process, not a widget bolted onto it. The chatbot handles first response and qualification, but the point of this page is the full flow — capture, qualify, route, sync, and nurture — so a lead never just sits in a chat window waiting for someone to notice it.
Do we need Meta's approval to use the WhatsApp Business API?
Yes — Meta requires Business Verification before you can send messages at real volume. We handle the application, the Business Manager setup, and phone number registration. Approval typically takes 1–5 business days once documentation is submitted correctly.
Will this replace our sales team?
No — it removes the admin work of triage so your team spends time on conversations that are actually qualified. A human takes over the moment a conversation needs judgement, with the full chat history already in front of them.
Can it connect to the CRM or helpdesk we already use?
Yes. We build a two-way sync into your existing stack — HubSpot, Salesforce, Zendesk, or a custom system — rather than asking you to adopt a new tool just to manage chat leads.
Will customers know they're talking to a bot?
We disclose it upfront, both because it's good practice and because several jurisdictions we work in require it. Customers care about getting a fast, correct answer — not the identity of who typed it.
How long does this take to set up?
A standard integration — API setup, AI trained on your FAQs and catalog, CRM sync, and template approval — takes 3–5 weeks. A build with deeper qualification logic or multi-channel routing typically takes 5–7 weeks.
Ready to stop losing leads in a reply queue?
A 30-minute call with a senior engineer — we'll map your current chat flow and show you exactly where leads are falling through.